Feedback

03/6/12 Bike Service

Hi Raenier, Just wanted to say thanks again for fixing up Gens bike. I dont think I have ever seen her so excited with anything we have ever given her! She absoliutely loves it. It may as well have been a brand new bike as far as she is concerned. Its a nice thing to see a 3 1/2 yo with a non stop smile! You did such a good job in cleaning it as well.

Regards Pete

24/4/12 Road Bike Fitting

Easily the best and most comprehensive bike fit that I've done. I'd give it a five out of five. From my point of view, all of it was valuable. My riding has improved remarkably. In fact my body shape has changed as a result of bike fit causing me to use muscles properly. I can hardly recognise my own legs. My average speeds have gone up by around 10kmph. I'd recommend it to everyone. It's an excellent service and really vital. Like a lot of things, you don't realise how much you need it until you've done it.

All the best John

02/4/12 New Bike Fitting

Hi Raenier,

Took the FX out for a short 12K ride yesterday to get a feel for it and particularly the saddle, phoned when I got back but you weren't in the shop.I cannot believe the absence of pain and discomfort. No sore shoulders or neck, no sore wrists, and especially, no sense of anything in the seat other than sitting on my sit bones. I am totally thrilled with the bike, but the saddle is a whole new universe. I realise I've never known how it "should" feel to sit on a bike and just enjoy the ride without extreme pain, gritting my teeth every inch of the way and believing (after a number of different seats, "expert" conversations and bike fits) that it was just part of the price I had to pay for riding.I can't thank you enough for your listening, your understanding, your knowledge, your patience and your perseverance. You've completely changed my beliefs about me and riding, and therefore changed my world somewhat, and I truly thank you.
Warm regards,

Di

22/3/11 Road Master Workshop Class

Hey Raenier,

Just wanted to reply and say thanks so much for the awesome class yesterday! My buddy Randall and I were really happy to ride home on our like-new machines… must have been 100% easier than the ride towards you earlier in the day!

Thanks again,

-Jon

21/3/11 Road Master Workshop Class

Hey Raenier,

Just a quick note of thanks for an excellent course yesterday. I learnt heaps of things and am now more confident in working on all aspects of the bike, that don't require specialist tools and/or knowledge.

Your relaxed style and the way you didn't make us feel stupid was much appreciated.

I will definitely recommend this course to anyone who wants to do some maintenance themselves.

Regards & Thanks
Matt

31/1/11 Road Master Workshop Class

Hi Raenier,

Thanks for running such a great workshop.  I totally enjoyed it yesterday and it exceeded my expectations. Considering that it included servicing of my bike it was an excellent value too.

I am even thinking of doing it again in a few months with my other bike to consolidate my newly acquired skills.

Cheers,
Robert

22/8/10 Advanced Maintenance Class

My view of your business is one of a very professional store and I will continue to recommend you and particularly your course to others.

In fact Kirstin has written an article for publication in MBTC "Spokenotes" to this end.

Thanks for an excellent course. Cheers, Kevin

4/5/10 Womens Introductory Class

Hello StephenI wanted to send you a big Thank You for your time, expertise and knowledge conveyed to our group last night at the Women’s Information session on Bikes.
I found your topics interesting, informative and hands on. I learned a lot that I didn’t know about bikes and hope I can remember the important things in maintaining my bike. Your knowledge about bikes is excellent.

Once again, many thanks.  It was well worth attending.

Happy cycling
Colleen F

25/4/10 from the Road Master Class

The whole course was invaluable. Being able to strip my bike and reassemble it was great. I found parts I never new existed. Learnt alot about servicing my bike and the importance of having the most appropriate setup.

Although I have performed the advanced class I may perform this again and it is alot to take into account. Can't speak more highly about the level of attention provided. IT WAS FANTASTIC.

Garry L

7/4/10

Steve, Ranier and Jess,

Thanks again folks for the repair and service on the fantastic Teschner.

The bike performed admirably at Port Macquarie – fast and no gear failure whatsoever and again passed plenty of time-trial CervelosMy bike leg, unfortunately was slow after a good first lap. The old cramps in the quads got really bad for the last 90km. I couldn’t get down on my tri bars so rode into wind a fair bit in a more upright position than I wanted. Maybe I’m just not fit enough but anyway finished 15 out of 27 in age group in 14hrs 10 mins.

Try not to give you any more repair work only servicing.

Cheers

Tony

Dear Steve

Thanks for the informative and enjoyable workshop that I recently attended, I have since serviced my bike, cleaned and checked it over, used the bike stand purchased from you and other maintance equipment. Most of the information presented on the night has proved very useful.
Many thanks

Claire L

21 November 2008

Corporate Workshop

Please accept my thanks for organising the bike maintenance system at VicRoads today and please pass on our thanks to Steve and Oliver who did awonderful job. The seminar was very informative and professionally presented and it was beneficial for new and seasoned cyclists alike. The feedback that I have received from my colleagues at the seminar was universally positive.

Steve from VicRoad

18 November 2008
Clare B

I picked up my Trek FX7.5 last Wednesday night and I am really really happy with it! Great bike and perfect for me and the riding I do. 

I just wanted to give you a little bit of feedback; I didn’t want to buy the bike form your shop as it isn’t very conveniently located for me. However, I was so thrilled to meet someone who was prepared to talk to me at a decent level and actually “sell” me the bicycle that the location didn’t seem so important in the end. My partner is also going to ride the new bike (first time tonight) and if we decide to get another one, we will definitely come to you.

11 November 2008
Christine R

Stephen's enthusiasm, combined with his ability to effectively explain and demonstrate, ensured that all aspects were valuable.  It was especially good to be in a small group all seeking similar information, and being able to use our own bikes helped build confidence.

14 April 2008
Luke S

Dear Gran Prix Bicycles,

I just wanted to let you know how overwhelming pleased I am with the high quality service you performed on my bike. It glides like it was a brand new bike! Furthermore, I am particularly happy with the cost. There are plenty of bike stores out there who would quite easily have taken my money for an inferior quality job, plus advised of unnecessary replacement of chain/cassette etc.In general, I find that the customer service from your staff is of an exceptionally high standard. I always find that I leave the store well informed and often learn new things that contribute enormously to my enthusiasm for riding.

Please pass my gratitude on to all of your staff.

Sincerely,

Luke S

9 April 2008
Jeff W

Hi guys,

Thanks for your Newsletter. You have obviously gone to a lot of effort to offer recipients with informative info and links.
As  a web designer, I congratulate you on your Newsletter. I only wish my clients were as passionate about their product as you guys are of yours!

It was a pleasure buying a bike from you and even greater one to know I bought a bike from people who take the business seriously!

Regards,
Jeff

18 February 2008
Ian D

Stephen

I would like to thank you again for the course and the very pleasurable ride I had on the Sunday after you attended to the chain, cluster and brakes; reminded me of how the bike felt when I first bought it.

Terrific.

Best regards
Ian

8 October 2007 – Corporate Workshop
Nicole L

Dear Stephen,

Many thanks for your fantastic presentation this morning. You managed to cover a huge amount in the short time allocated, and I'm sure many of us will be able to use these skills. The level of detail was spot on, too.

Hope to see you out Around the Bay!

Best Regards,

Nicole - Exxon Mobil

21 September 2007
Lex R

Stephen,
Want a customer endorsement? - you have it!
After about 100 hours familiarisation/fun/satisfaction with my Trek 7200 Hybrid (from Gran Prix Sept 2006) you recommended my next step up was add Shimano MT40 shoes and half toe-clips (without straps)- fantastic!
About 200 hours later, you suggested Shimano A530 pedals & cleats to suit existing MT40 shoes- ONE DAY later I say "better than fantastic"
Transition to clipless has been natural, effortless, painless, & comfortable.
I have no hesitation in recommending the same graduation path to other customers that you recommended to me - enjoy&get to know the bike/add decent multi-purpose shoes & toe-clips/clock up miles/step up to clipless/enjoy the bike more! Thanks again.

Lex

21 September 2007
Angelo C

Dear Steve,
On behalf of Andrew, John, Mark (and myself) I want to pass on our sincere thanks and appreciation for the time you spent with us yesterday evening. We apologise for going over time, however its not often we get that kind of opportunity. I'm sure our level of maintenance and pride in our bikes will now step up to a new level.

We all learned something new and above all we all enjoyed the session and appreciated your tips and wealth of experience. (Although I think building and truing wheels will still be a challenge for us novices….. Any way gotta start somewhere !!!)

I will certainly recommend GP to any one who has an interest in this area. (Just wish you had a store on our side of town).

Kind Regards,
Angelo

23 July 2007
Wendy R

Hi guys. Just wanted to thank you for the beginner's ride today. Had a great time, and the girls are keen to do a mtb day once a month as a result. Good speed, wonderful explanations and encouragement, and gorgeous day for it. Looking forward to the skills park next time.

27 March 2007
Bronwyn K

Which aspects were MOST valuable?

Hands on - removing the back & front tyres, how to change the tube.  How to clean your bike & oil/grease.  Finding out what needs to be done regularly & how to do it eg clean, oil moving parts, identifying tools.

Have you any other suggestions of general improvements for Gran Prix?:

The course was very good - enjoyed getting my hands dirty.  Alot of information to absorb.  It was good to ask expectations upfront & check at the end of the session if there were further questions.

26 March 2007
Municipal Association of Victoria

Everyone got a lot from the course. The lads worked well together, providing alternative explanations or additional detail where required. The content was for the most part appropriately pitched. Although in the second half some people found some of the content a little technical – such as changing bearings, when they would probably take their bike to the shop. Perhaps this time could have been used for more ‘hands-on’ individual practice in changing a tire, which seems to be a pretty key skill for the people that were there. People especially appreciated the advice about their bikes, fitting and riding style, not to mention spotting the very dangerous problems!

Thanks again. We currently have 5 people regularly riding to work! Which is pretty good considering we have a staff body of 30.

Warm regards,
Ben Morris (Policy Adviser - Energy and Waste)
Municipal Association of Victoria

15 November 2006
Greg T